Use of the Member Benefits Australia services are subject to its Privacy Policy. Please note Third Party providers may also operate under their own Privacy Policy.

1. Introduction

This Privacy Policy describes the personal information that may be collected by Member Benefits Australia Pty Ltd ABN 12 151 525 272 (MBA), the choices you can make about your personal information and how we protect your information.

In this Privacy Policy, personal information is any information that could be used to identify you or be used to establish your identity. If you would like a printed version of this policy, you can print this page using your browser, or contact us for a copy.

To meet your expectations about privacy and confidentiality MBA has operational processes and procedures to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By visiting our web site ( or other related web sites), you are accepting the practices described in this privacy policy. Please note that this policy does not extend your rights or MBA's obligations beyond those defined in the legislation listed above. Should there be any inconsistency between this policy and the APPs, this policy shall be interpreted to give effect to and comply with the legislation.

If you have any questions not addressed in this policy, please feel free to contact us using the methods at the end of this policy under the heading "How can I contact MBA?".

Our websites contain links to third party websites. We are not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.

2. What personal information do we collect?

MBA collects personal information that you provide directly to MBA as well as information from publicly available sources and third parties. We may ask for a range of personal information to assist us in providing the relevant services. The information we may request includes (but is not limited to) name, address, contact details, professional association membership details, or any other personal information you provide us which is relevant to your query. If you are a member of the Sigma Rewards program, we may collect additional personal information including information about how you use and earn your points.

If at any time you provide us with the personal details of someone else (e.g. a spouse), you must ensure that the person has read and understood this privacy policy and separately consented to his or her personal information being used and disclosed to us by you for the purposes detailed in this policy.

3. Sensitive Information

We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to, race, political or religious beliefs, sexual preferences, criminal convictions and, health information.

The Australian Privacy Principles set out restrictions about the way sensitive information can be used. Unless you give us your consent, or if we are required or permitted by law, we will only use or disclose sensitive information for the purposes for which it was provided.

4. Why do we collect personal information?

MBA only collects personal information that is necessary to carry out our primary business activities, including providing you with information and general marketing activity about our products and services, including our motor vehicle advisory and referral services.

5. How do we collect your personal information?

We may collect personal information from you when you use our services, request a motor vehicle advisory and referral service, visit our websites, or otherwise interact with us.

We will endeavour to only collect your personal information directly from you. However, there are circumstances where we will be required to collect your information from third parties. We may collect personal information about you from other parties including third parties who have agreed with us to provide rewards or benefits to members of the program.

6. How do we use your personal information?

MBA may collect, use and disclose your personal information to:

7. Who do we disclose personal information to?

The types of organisations we may disclose your information to are:

8. Is MBA likely to disclose personal information to overseas recipients?

We disclose personal information outside Australia and we take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Privacy Act. We may disclose your personal information to entities located in the following countries: USA & Japan.

9. Securing Your Data

We take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access modification or disclosure. However, the security of communications over the Internet cannot be guaranteed, and therefore MBA cannot provide absolute assurance that information will be secure at all times.

MBA has implemented security measures to protect the personal information we hold from unauthorised access.

10. Website Information Collection & Usage Practices

You can access our home page and browse our website without disclosing your personal information. When you access the site or services, we may collect the following information:

11. Direct Marketing

From time to time we may use the personal information we collect from you to identify particular MBA products and services which we believe may be of interest to you. Our communication to you may be sent in various forms such as mail, SMS, fax and email. You consent to us sending you marketing communications. If you indicate a preference for a method of communication, we will endeavour to use that method wherever practical to do so. If you do not wish to receive information about our products and services, you may notify us using the contact details provided below or by using any opt-out facilities provided in the marketing communications.

12. Requests for Access

If we collect your personal information, you have the right to request access to your personal information.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request an amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it and provide upon request, MBA's reasons for denial of access or a refusal to correct personal information.

If you have any questions in relation to our information handling procedures, or you would like to request a copy of our Privacy Policy, or you wish to lodge a request for access or amendment to the personal information we hold, or you wish to opt out of receiving direct marketing material, please contact the Privacy Officer at the address set out below;

13. How can I contact MBA?

Please address all correspondence to:

The Privacy Officer
Member Benefits Australia Pty Ltd
PO Box 269
Chadstone Centre VIC 3148

T 1300 119 493
F 03 8672 6448

14. Privacy Complaint Form

If you believe we have not complied with our obligations concerning your personal information we invite you to contact us and lodge a complaint. Complaints can be lodged via email, which can be sent to You can find information about how the process MBA will use to manage your complaint by going to our Complaints Policy.

If your complaint is not resolved to your satisfaction you can contact the Office of the Privacy Commissioner on 1300 363 992.

15. Miscellaneous

This policy represents our policy at July 2019

We may change this privacy policy from time to time.

Although we intend to observe this privacy policy at all times, it is not legally binding on MBA in any way. From time to time we may regard it as necessary or desirable to act outside the policy. MBA may do so, subject only to any statutory rights you may have under the Privacy Act 1988 or other applicable legislation.